Dear HuluPlus: I’ve already ditched satellite for doing what you’re doing. Don’t think I won’t ditch you.
For years I’ve been impatient with satellite and cable services–you pay a bazillion bucks for a bazillion channels you don’t want, and watch four of them. And if they offer a basic service, it’s either not really basic at all, or it very carefully excludes that one Very Important Channel so you have to bump up the service to get it.
Well, the roofers broke our satellite dish last February, and rather than have it fixed, we decided to explore other options. In the end–after eight months or so of pondering–we recently decided to get a little Roku box.
We opened a HuluPlus account to go with it. I admit it–we were lured by the promises of fewer episode limits on the available shows, more shows, and various perks. I really like just being able to go to the shows I want, too.
Yeaaahhhh….not so much. It turns out that the episode limits still apply to current shows. And I still have to go to CBS to watch my CBS shows, etc. And all that additional touted content comes from obscure stations/obscure shows that might be of interest to a collector, but for me just clutters up the options. My shortlist is no more available with HuluPlus than it is with plain old Hulu.
And finally, there are still commercials every 7-8 minutes. (Yes. I found them so annoying that I timed them.) They’re not long breaks, but they also don’t have any work-arounds. Hulu gives you the option of indicating whether the commercial is relevant to you, which I stopped bothering with when I realized NONE of them were relevant to me.
This past weekend, we were trialing, and we took along a KindleFire. This was initially awesome, as I was way behind in one of my favorites–Covert Affairs. In fact, because of the Hulu limit on episodes, we purchased the first batch of season 2 episodes from Amazon, and by golly, I watched TV in bed while resting up from the intensity of the agility days.
Then it was time to move on to the more Hulu episodes, but…oh, woe. Hulu couldn’t offer this show to a device. So I checked out my other shows, all of which I’m behind in watching and would have been glad for a little catch-up during this rare opportunity. Oh, woe–they were CBS shows, and not available. Or they just didn’t show up on the search. Or…or…OR!
I read a book. (Bound by Suggestion, L.L. Bartlett)
So…yeah. We’d had HuluPlus for only ten days before it became obvious that we were essentially paying to see the same content under the same terms.
You know, Hulu people, I’m not stupid. I was bound to figure it out. Did you really think not?
The main reason we opted in to the service was because it takes a Plus account to connect with the Roku. But there are other options for the Roku. And I would rather ditch a service that isn’t offering me anything and use that money to buy individual episodes of the exact shows I want.
I tend to think this is the lesson of the decade for entertainment providers--for publishers, stores, and media folks. We have more options than we used to–we can choose the all-in-one package, but we can demand more flexibility, also. We can go to the traditional source, or we can find niche options that more closely suit our needs. It isn’t all-or-nothing any longer–and at last, surley and ineffective customer service will have consequences.
Yes, we have *monster truck announcer voice* Choice Power-er-er!!
I kinda like it.